• Policy

MAIQ Capital Trust

(SEBI Registration No: IN/AIF3/22-23/1108)

Maiq Investment Advisors LLP
( Formerly known as Chatushtay Investment Advisors LLP)
(Investment Manager)

INVESTOR GRIEVANCE REDRESSAL POLICY

This document has been prepared by Maiq Investment Advisors LLP (Formerly known as Chatushtay Invetsment Advisors LLP) (Investment Manager). No part of this document may be reproduced or copied without prior written approval of designated partners/partners of Maiq Investment Advisors LLP

TABLE OF CONTENTS

Introduction:

MAIQ Capital Trust (“Trust”) is a contributory, irrevocable, non -discretionary and a determinate trust which is registered in India. The Trust and its Schemes as it may launch from time to time, shall be managed by the Investment Manager pursuant to the Investment Management Agreement. The Fund has been registered as a Category III AIF with SEBI vide registration number IN/AIF3/22-23/1108] dated 19th July, 2022.

Maiq Investment Advisors LLP (Formerly known as Chatushtay Invetsment Advisors LLP) (Investment Manager), a limited liability partnership incorporated under the Limited Liability Partnership Act, 2008, and having its registered address at Unit B/203, Sai Anand CHS Ltd, Anand Nagar, Dahisar, Dahisar East, Mumbai-400068, Maharashtra, appointed by the Trustee as Investment Manager in respect of the Fund under the Investment Management Agreement. The Sponsor of the Fundis Mrs. Shruti Chaturvedi.

The primary object of the Fund is to carry on the activity of a ‘Category III AIF’ and raise resources from investors including investors who are resident in India and investors who are resident outside India and to create capital appreciation for the Investors by investing in listed equity and equity linked instruments, debt with equity upside, partnership interests of LLPs, mezzanine investments and other securities of Portfolio Entities as permissible under applicable law. The Fund is sector agnostic and shall diversify its investments in all sectors with investments in Portfolio Entities in India. Without limiting the generality of the foregoing, in relation to debt investments, the Fund proposes to invest in the Investment Instruments of Portfolio Entities across sectors including but not limiting to manufacturing, consumer, technology, healthcare, chemicals, pharma, electricals, financial services, etc.

Effective Date

This policy will be effective from 22nd December, 2022.

Purpose

Investor service is a vital element for sustained business growth and it will be the Fund’s aim to ensure that its investors receive exemplary service across different touch points of the fund cycle. Prompt and efficient service is essential to retaining existing relationships and therefore investor satisfaction becomes critical. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

This policy sets out the grievance redressal policy (Policy) that will be followed by the Investment Manager in the event of an investor/s grievance/s. Grievances include allegations such as failure to disclose conflicts of interest, misrepresentations, etc. and complaints regarding processing of drawdown transactions, distribution of units etc. Investor feedbacks, queries/clarifications will not be considered as instances of complaint or grievance.
Investor queries and complaints constitute an important voice of investors, and this Policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future.

Obligations of the Investment Manager

  1. The Investment Manager will endeavor to address investor grievance in a swift and effective manner within a time period of [30] business days from the date on which the grievance is raised. It will also aim to prevent the occurrence
    of similar grievances in the future.

    2. The Investment Manager will ensure that appropriate resources are dedicated for redressal of issues and queries in a timely manner. Specifically, grievance redressal will be geared towards achieving the following outcomes:
    (a) Investors are treated fairly, reasonably, and justly at all times;
    (b) Investor complaints and grievances are dealt with courteously and every attempt is made to resolve issues in a time-bound manner;
    (c) Investor confidentiality and privacy is always maintained;
    (d) Investor is periodically informed about the status and actions taken

    3. The Investment Manager will inform the Investors regarding the following options available for grievance redressal:
    (a) Registration of complaint:
    a. with the Investment Manager through email/letter; or
    b. with SEBI through posting on the SEBI Complaints Redress System (SCORES) website
    (b) Dispute resolution mechanism

Grievance Redressal framework

Procedure 1

Investor queries / complaints arise due to lack of understanding or a deficiency of service experienced by investors. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards Investors. Investors can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. Investors are requested to approach only the Investment Manager directly, and in the normal course can expect a response within   business days of query / complaint registration.

Contact Centre: Investors can call the Investment Manager’s contact center at +02244551707on any business day between 9.00 am & 6.00 pm to provide feedback & register their queries / complaints.

Email: Investors can send an email to investor@maiqcap.com.

Letter: Investors can write to the Investment Manager with their query/complaint at the registered office address as mentioned here: Unit B/203, Sai Anand CHS Ltd, Anand Nagar, Dahisar, Dahisar East, Mumbai-400068, Maharashtra.

Procedure 2

 Registration of complaint on the SCORES website (www.scores.gov.in )

(a) The investors will have an alternate option to register their complaints directly to SEBI on the SCORES website. The Investment Manager post registration of the fund will obtain the SCORES user id and password by registering for the same.

(b) Upon receiving complaints through the SCORES platform, the IRO will ensure its resolution within thirty days of submission of such complaint. During such period, the investor will be kept duly informed of the status and actions taken.

Dispute Resolution Mechanism
Any complaints/disputes not resolved to satisfaction of investors per the above grievance redressal framework will be resolved by settlement through conciliation and arbitration process as may be agreed under the respective investor contribution agreement.

Turn Around Time
(a)The turn around time (TAT) is the maximum time permitted in terms of working days, to reply to a complaint, appropriately.
(b)For letters received through regulatory authorities, TAT is the date for reply as indicated by the said regulator in their letter, unless an extension is sought.
(c)For complaints received from all other sources, TAT is T+10 (T = date of receipt of Complaint; +10 = additional ten working days).

Review of Policy

The Designated Partners, Partners of the Investment Manager may review this policy as required under applicable law or as it may deem necessary, in light of change in regulatory compliance and business reasons.

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